Earlier we mentioned that Apple had confirmed that the 2019 13-inch MacBook Pro had an unexpected shutdown problem and instructed users to troubleshoot or send in repairs. But it seems that it is not only the 13-inch MacBook Pro that has unexpected problems. Now the 16-inch MacBook Pro is also found to have some unexpected problems. When users use this device to play audio and video content, if they try to cut songs or use the space bar to pause, abnormal sounds such as popping and clicking may occur.
An internal memo obtained by Macrumors from Apple’s authorized service provider shows that Apple has confirmed that users may experience popping sound issues when playing some videos with some software. Apple’s listed software includes Final Cut Pro X, Logic Pro X, QuickTime Player, Apple Music, Apple Movies, and more. The main failure manifestation is that when the user tries to pause the playback or other actions cause the playback to be temporarily paused, the speaker may accidentally pop out without audio content. Apple said in a memorandum that the company is currently investigating the problem and has not yet identified the cause, but it can be confirmed that the problem is caused by a software system.
Apple also said in a memorandum issued to an authorized repairer that the problem can be solved through a software update, so there is no need to disassemble the speaker components to check. At present, many users have encountered this problem in the Apple Support Forum and communities. Contacting Apple’s official service hotline has not resolved the problem for the time being. Therefore, it is unclear when Apple will release a software update to fix the problem. If users encounter it, they can only wait for Apple to release a software update.