Swiss retailer publishes graphics card after-sales data, Which company has the highest failure rate

After-sales service for graphics cards is a prime concern for most consumers. Typically, manufacturers maintain discretion regarding this data, revealing it only selectively. However, some retailers disclose their figures. For instance, Digitec Galaxus AG (via TechEpiphany), Switzerland’s foremost online IT retailer, provides data on brands’ repair rates and service turnaround times. It’s imperative to note that these figures are circumscribed by local sales trends and aren’t directly relevant to other regions, albeit they offer a touchstone for assessment.

Moreover, they haven’t divulged the total sales volume, casting shadows on the sufficiency of the sample size. However, only brands with a minimum of 300 products sold within two years make the list. The graph indicates Colorful boasts the lowest repair rate at a mere 0.4%, while its immediate parent company, TUL, stands at 0.8%, tying with PNY for the third position.

Lenovo and HP are ranked second and sixth respectively. Although neither primarily retails graphics cards, both house their system suppliers and occasionally offer branded graphics cards as upgrades for their core product users, not to mention their professional card products.

Inno3D is ranked fifth with a repair rate of 0.9%, followed by XFX at seventh. MSI and ASUS share the eighth position with a 1.4% repair rate, a spot also occupied by AMD, likely referencing their reference card products. Subsequently, KFA2, essentially Galax’s European brand, is ranked eleventh with a repair rate of 1.5%. Zotac and EVGA are tied at twelfth with 1.8% – although EVGA has ceased selling graphics cards. Gigabyte is positioned at fourteenth with a rate of 1.9%, while Palit stands at 2% and ASRock at 2.1%. Sapphire, unfortunately, tops this list with the highest repair rate of 2.5%.

Additionally, the average warranty service duration for each brand was disclosed. In this regard, ASRock and TUL outshine the rest, requiring a mere two working days. Most other brands fall within the 6-10 working day bracket, with Gigabyte languishing at the tail end, demanding a protracted 17 working days.