Lenovo releases critical Intel Thunderbolt software and firmware updates
Recently, a large number of users reported that the Intel Thunderbolt Software and Firmware of the Lenovo brand was abnormal. The main problem was the Lenovo ThinkPad series laptops.
The USB-C interfaces of these laptops generally appear unable to connect or are disconnected, and users can hardly normally use these interfaces to connect to other devices.
After extensive media reports, Lenovo confirmed the existence of the problem. At present, Lenovo has released a new version of firmware on the support website and asked all users to upgrade to the latest firmware.
According to the support announcement issued by Lenovo, most ThinkPad notebook computers will experience connection abnormalities in the USB-C interface after 6 to 12 months of use.
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At the same time, Lenovo said that the problem will only affect users using 64-bit Windows 10, but the vast majority of users run this operating system.
Symptoms that users may encounter include:
- USB-C port not working
- Intel Thunderbolt controller not visible in the OS/Device Manager
- USB-C or Thunderbolt docking stations not visible or having connectivity problems
- HDMI output not available
- System battery not charging with a USB-C power adapter connected to the USB-C port
- Intel Thunderbolt pop-up error message
- Intel Thunderbolt safe mode error message
- BIOS Thunderbolt communication error or hang during POST
Obviously, this problem is not caused by a hardware failure but is caused by a software failure. Therefore, Lenovo has released a series of repair firmware after investigation.
In response to the above issues, Lenovo has released new firmware for these affected devices to repair, and all users should download the latest version of the repair firmware. Users of ThinkPad devices can click here to download the new firmware.
