Apple confirms that some iPhone 11 has touch problems

According to the latest support announcement issued by Apple, the company has now admitted that some iPhone 11 touch screens have problems and may stop responding. The problem is not caused by the user, Apple will provide free repair services.

At the same time, if the user has previously repaired the problem and paid for the repair, Apple will provide the user with a refund to cover the user’s payment.

The affected iPhone 11 was mainly produced from November 2019 to May 2020. Users can enter the serial number on Apple’s official website to check whether it is affected. You enter the iPhone 11 serial number in the check address and click the submit button.

If it is confirmed that your iPhone 11 is affected by this problem, you can go to Apple’s official retail store or Apple’s authorized repair service provider to repair it.

It is recommended that you back up your data through tools such as iCloud or iTunes before repairing, so as to avoid losing your data due to unexpected problems.

In addition, if the iPhone 11 already has other problems that affect the screen replacement, such as a broken screen, the user needs to pay to repair the broken screen before changing the screen.