Sony has solved the crash of PS4 receiving malicious message

Earlier, users found that whenever a message containing a particular character was sent to the Sony PS 4, the device receiving the signal would immediately crash and become a soft brick state.

Turning into a soft brick state does not require applying for after-sales maintenance but requires resetting the entire device to recover, and then the PS 4 system begins to spread the special message widely.

In particular, during the game, some players make a prank attack to send the message, and all players who receive the message will immediately crash and cause the line to be dropped.

Sony official help account indicates that it has been fixed:

Although the Sony official has not acknowledged the existence of the problem and has not issued any statement, there is already news that Sony has already fixed this problem.

We've since fixed the issue, and it wasn't bricking consoles, just sending them into a crash loop that can be quickly fixed in under 5 minutes. Delete the message on the PS mobile app, go into Safe Mode, use Option 5, console back to normal. ^DB

— Ask PlayStation UK (@AskPS_UK) October 15, 2018

Sony’s official UK help account responded to user questions on Twitter, saying that the company has resolved the error at the system level and will not affect the user.

Look at this should be Sony’s direct blocking of special characters in the session system, and may need to resolve the vulnerability by updating the firmware completely.

How to quickly recover the crashed PS 4:

Sony officials are currently prompting users to log in to the PS mobile app and manually delete malicious messages if they are affected by the issue.

Then put the PS 4 into safe mode and select option 5 to return the PS 4 to normal. This process does not completely reset the data on the device and device.