SAP launches Joule, an automatically generated artificial intelligence digital assistant

SAP has announced the launch of Joule, a cutting-edge digital assistant crafted from a large-scale natural language model. This state-of-the-art innovation will be progressively integrated into SAP’s suite of enterprise cloud solutions, synergizing with third-party data sources to bestow businesses with sophisticated and insightful analytical prowess.

Joule is adept at distilling convoluted data scattered across myriad systems. Through its context-aware processing, it presents clear, astute insights to enterprises, ensuring increased efficiency in their operations, all the while adhering to the paramount standards of security and compliance.

“With almost 300 million enterprise users around the world working regularly with cloud solutions from SAP, Joule has the power to redefine the way businesses – and the people who power them – work,” said Christian Klein, CEO and member of the Executive Board of SAP SE. “Joule draws on SAP’s unique position at the nexus of business and technology and builds on our relevant, reliable, responsible approach to Business AI. Joule will know what you mean, not just what you say.”

In the foreseeable future, Joule will be a staple feature across various SAP applications, spanning human resources, expenditure management, supply chains, procurement, and customer experience management, as well as the SAP Business Technology Platform. With mere questions or brief descriptions, enterprises can glean comprehensive insights from the vast troves of information within SAP solutions and third-party data sources.

For instance, companies can seek Joule’s counsel to identify regions with subpar sales performance. Linking to other databases, it can unveil supply chain discrepancies and subsequently interface with supply chain systems to propose remedial measures. SAP envisions Joule continually unearthing novel applications for various SAP solutions, such as assisting in crafting unbiased, tailor-made job descriptions, and even suggesting potential interview questions.

Joule is slated for an inaugural release within SAP’s HR Cloud and SAP Start later this year. There are also plans to incorporate it into the SAP S/4HANA Cloud standard edition in the early days of the upcoming year, with subsequent integrations into the SAP CRM Cloud, SAP Procurement Cloud, and SAP Business Technology Platform.