Apple acknowledges it slowed old handsets, decided to compensate iPhone users

In 2018, Apple introduced iOS 10.2.1 and iOS 11.2 to users. After the installation of these versions, the overall speed of the user’s old iPhone will slow down.

Even if Apple knows that the overall running speed has slowed down without notifying users in advance, users will not roll back the version to restore previous operating performance.

When users feel that their devices are running slower or even appear to be stuck, some users choose to buy new devices to replace old ones to get the best experience.

However, this is actually caused by a new version of the software pushed by Apple. Apple’s limitation of the processor’s operating frequency in the system update directly causes the device to slow.

At that time, after updating the software version, some users found that their devices were running at a slower speed. Afterward, professional testing institutions found that Apple limited the processor frequency.

Apple issued a statement saying that limiting the processor frequency is to improve device stability because the aging of the battery may not be enough to support peak performance.

When an aging battery is not enough to support peak performance, it may cause the device to automatically shut down. For this reason, Apple limits the processor frequency through software to improve stability.

However, during this process, Apple did not inform users that installing software updates would cause the device to become stuck, and did not remind users that they might need to change the battery in this case.

Users and regulators in various countries believe that Apple is actually reducing the speed to attract users to buy new devices, thereby increasing overall sales of new iPhones.

Although Apple’s improved software update allows users to set whether to reduce the frequency processor, this does not solve the established fact that Apple has previously violated the law.

According to Apple’s current settlement documents with the court, Apple will compensate each affected iPhone for $25. The minimum amount of compensation required by the settlement accumulatively amounts to $500 million. At $25 per unit, Apple must compensate at least 12.4 million iPhone owners.

The Apple devices are eligible for $ 25 compensation: iPhone 6/6P, iPhone 6S/6SP, iPhone 7/7P, and iPhone SE with iOS 10.2.1 or later installed before December 21, 2017, or install iOS 11.2 or later iPhone 7/iPhone 7P before December 21, 2017.

Via: theguardian