You may get a black screen when using Remote Desktop on Windows 10 v1903

Some users reported that Windows 10 Version 1903 has image distortion and inaccurate color display, especially on outdated displays driven by outdated graphics cards. Now, in the Microsoft community and the Feedback Hub, there are black screen problems when users use Microsoft Remote Desktop.

In the Microsoft Answer community post, several users reported that Windows 10 Version 1903 had a black screen problem in the Remote Desktop Protocol window. This problem mainly occurs on Windows 10 devices with outdated graphics cards. One user explained:

“Same problem here. Old machine with Intel G41 graphics. Remote access with RDP shows black screen, either from LAN or VPN, but mouse and keyboard are ok (I can reboot using the appropriate key sequence).”

Another user explained:

“In my case all Intel G41 drivers currently available, from Intel (2009), and from Microsoft (2013), showed black screen with RDP, even though they are Ok with the monitor connected to the PC.”

In the forum post, Microsoft RDP and WVD project manager Denis Gundarev said that this is due to some of the old graphics drivers in Windows 10 version 1903. He wrote in the post:

“Display drivers report some of their capabilities upon load. In previous Windows versions this reported data wasn’t used or verified. Because of that, some of the old versions of the legacy display driver may report invalid data and it would be ignored. Starting with Windows 10 1903 RDP uses this data to initialize the session.”

The Microsoft project manager said the company is fixing the problem, and if it detects a problematic driver, the company is developing a fix that dynamically switches to the software renderer. Microsoft recommends that affected users use Device Manager to update the display driver or disable the driver in question.

Via: windowslatest