December 5, 2020

Microsoft confirms that Windows 10 bug causes remember password issues

2 min read

The log-in problem has been mentioned many times before. After installing a cumulative update, the forgotten-password problems plaguing Windows 10 2004 users.

Strictly speaking, it is not that the password cannot be remembered normally, but the login credentials saved after the user logs in will be deleted.

In fact, many of Microsoft’s own applications are also affected by this problem, including a large number of components of the Microsoft Office office suite and Microsoft browser.

At present, Microsoft has confirmed the existence of this problem after investigation, but the problem is more complicated, so Microsoft cannot fix it through cumulative updates in a short time.

Microsoft engineers pointed out that under normal circumstances after we login to any service, the credentials generated after logging in will be saved locally and stored according to the established time.

Hackers compromised support agent’s credentials

However, a problem caused by an update caused an abnormality in the credential function, which resulted in the new credential generated by the user every time the user logged in would be destroyed by the system for no reason.

Initially, the main components that were affected by the problem were various components of Microsoft Office, including OneDrive, but Microsoft found that the problem affected a wider range.

If you are using an older version of Windows 10, you should not encounter this problem. From the current situation, this problem mainly affects the 20H1 and 20H2 versions.

Microsoft engineers said that the credential destruction is related to scheduled tasks created by certain applications, which should be automatically created by the software in most cases.

Microsoft needs to continue to investigate why this problem occurs on other devices. The Microsoft browser development team said that the repair may be a very long process.

Therefore, Microsoft should not be able to completely solve this problem in a short time. We can only wait for the cumulative update released every month until the problem is solved.

As a temporary countermeasure, users can check scheduled tasks by themselves according to the guidance of Microsoft engineers, and manually disable them when the corresponding scheduled tasks are found.

Right-click the Windows 10 Start Button and select Windows PowerShell (Admin).

Copy and paste the command below into Windows PowerShell and press Enter.

Get-ScheduledTask | foreach { If (([xml](Export-ScheduledTask -TaskName $_.TaskName -TaskPath $_.TaskPath)).GetElementsByTagName(“LogonType”).’#text’ -eq “S4U”) { $_.TaskName } }

If you see any Tasks listed from the PowerShell output, make a note of them.

Next, go to Windows Task Scheduler and disable any tasks you found from the above command.  Follow these steps:

  1. In the Windows 10 Search box, type Task Scheduler and then open the Task Scheduler app.
  2. Locate the task in the Window (HP Customer participation), or other task from the Windows PowerShell output.
  3. Right-click the task and choose Disable.
  4. After you disable the task, restart Windows.

Via: ZDNet