Fri. Jun 5th, 2020

Microsoft confirms that KB4462238 may cause Microsoft Office 2016 to stop working

1 min read

Microsoft pushed some updates to the Microsoft Office software earlier this week, and the updates themselves are not security updates that must be installed. But these updates may be installed through the automatic update channel. The optional update is KB4462238, which has been withdrawn by Microsoft. The reason for the withdrawal is mainly to affect the opening of the hyperlink in the document.

Office 2016 service October 2023

According to some user feedback, clicking the hyperlink to the document after installing this update will show a problem, and then the user must manually copy the link to the browser to open. Microsoft has confirmed that:

After this update is installed, clicking a hyperlink in an Office application, such as Word, PowerPoint, Excel, or Outlook, may cause the application to stop working. If you experience this issue, you can uninstall the update by following the instructions in the “More information” section.

Microsoft has withdrawn this update and no longer pushes it to users, and users who have already installed must also manually uninstall this update to return to normal.

If the user has already had a hyperlink that does not open properly, go to Control Panel and Features and click Installed Updates to find the update. Once found, right click on the update and select Uninstall. This update non-security update should not require a reboot in principle, but Office needs to be closed and reopened.