Microsoft admits to mistakenly pushing Windows 11 updates to unsupported PCs
Last week, a user discovered that their virtual machine received a full-screen upgrade popup for Windows 11, claiming that the user could upgrade to the latest system for free.
However, this virtual machine did not meet the hardware requirements for Windows 11, such as no TPM, an unsupported CPU model, and insufficient memory.
The user also downloaded Microsoft’s upgrade assistant for testing, and the assistant explicitly warned that the hardware requirements were not met and that Windows 11 could not be upgraded.
Tests also found that even if the user agreed to allow the system to download the upgrade through the popup, the final result was a notification that the hardware requirements were not met after the download was completed.
After being reported, Microsoft added a known issue in the Windows 11 21H2 Health Dashboard: pushing Windows 11 to devices that do not meet the requirements.
Microsoft said that Windows 10 and Windows 11 21H2 for certain hardware that does not meet the requirements were incorrectly prompted to upgrade to the latest version of Windows 11.
These devices that do not meet the requirements cannot complete the installation and upgrade process smoothly.
Microsoft said that they began to address the issue on the same day it was detected, and the issue has now been resolved. The solution is expected to reach all devices within 24-48 hours.
Users who have already received the error message, can ignore the prompt and do not need to agree to or download the latest version because the system cannot be installed properly after downloading.