Gigabyte suddenly refused to replace the power supply that caught potentially fire and explosion

Earlier, we mentioned that when the media conducted a high-load test on some models of Gigabyte power supplies, these power supplies did not trigger protection and caused fire and explosion problems. It is obviously not an exaggeration to say that these products are low-quality power supplies.

However, the strategy adopted by Gigabyte is to bundle these low-quality power supplies with high-end graphics cards. If you want to buy high-end graphics cards from Gigabyte, you must choose this type of power supply bundle package.

Obviously, when the graphics card is out of stock, many users can only choose the bundled package. As a result, they did not expect that the power supplies provided by Gigabyte have serious security risks.

These problematic power supplies have been questioned by many media since they were launched last fall. It was only recently that Gigabyte officially admitted that these power supplies are indeed at risk.

To this end, Gigabyte provides a free return and exchange policy for users who purchase these power supplies and plans to optimize the newly produced power supplies to improve the safety of the power supplies.

Just after the official statement was issued, a user applied for a return and exchange, but found that the situation was not quite right: it was clear that his power supply serial number was consistent, but the application for return was rejected.

GIGABYTE’s official statement does mention that the conditions for the return and exchange service of GP-P850GM and GP-P750GM may vary in different regions and markets.

However, the screenshots posted by netizens show that the reason for rejection given by Gigabyte’s customer service is that the support for returns and exchanges mentioned in the press release is only applicable to those relatively new batches. A user explains:

This is not just a badly set OPP, since many units died under moderate loads and within short periods. I strongly believe that this is just a bad design, the FETs are not driven correctly, and although in quick pre-checks and normal conditions, the PSU can be ok, there are cases (not only under stress) where they fail. The timing of the FETs is not correct, and this is due to a lousy gate driver or a lousy implementation.

In other words, Gigabyte said on the surface to deal with these power sources that are at risk of fire and explosion but actually refuses to return the products to the user, which means that there is no actual action.

This netizen said that other people also encountered similar situations, and their return applications were rejected by Gigabyte, even if the power supply serial numbers were in line with the return and exchange policy.

Via: Neowin