European Consumer Organisation requires the EU to press Nintendo to investigate the drifting Joy-Con controller
The drifting Joy-Con controllers is a headache that plagues many players. Obviously, this is a quality problem Nintendo should be responsible for, but in fact, Nintendo basically ignores the problem of handle drift, so it has also been subject to a class-action lawsuit by some players.
Now European Consumer Organisation (BEUC) has also filed accusations with the European Commission and EU consumer protection agencies, requesting these agencies to investigate the drift issue.
The organization also hopes that the European Commission and EU member states will put pressure on Nintendo to eliminate and suspend the production of these malfunctioning gamepads as soon as possible.
The European Consumer Organisation stated that it cooperated with consumer organizations in member states a few months ago and has received more than 25,000 complaints from consumers in multiple member states.
“According to consumer testimonies, in 88 percent of cases, the game controllers broke within the first two years of use,” says the BEUC (via Eurogamer). The group has now submitted a complaint to the European Commission claiming Nintendo is involved in premature obsolescence and “misleading omissions of key consumer information.”
The agency stated that Nintendo must provide affected consumers with appropriate solutions to this problem, and the agency also proposed to let Nintendo discontinue production of the malfunctioning controller.
It has been almost four years since the release of the malfunctioning Joy-Con controller, but more and more consumers are complaining about drifting issues, and Nintendo is not positive about these issues.
The company responded to consumer complaints with a very negative attitude. Nintendo did not respond to the problem and promised to solve the problem until after a consumer filed a class-action lawsuit.
However, it seems that there is no way to solve the problem. Until now, there are still a large number of consumers complaining about the drift problem, and class actions are currently underway.
Via: theverge
