In response to the cyber attack on November 9th, Dell issued a notice saying, “On November 9, 2018, Dell detected and disrupted unauthorized activity on its network attempting to extract Dell.com customer information, which was limited to names, email addresses and hashed passwords.” Although Dell did not find evidence of penetration of customer information on the server, it does not rule out the possibility of data breaches.
Despite the small likelihood of data theft, Dell recommends that customers reset all passwords to prevent further disclosure of customer information. “Dell cybersecurity measures include the hashing of our customers’ passwords and a mandatory Dell.com password reset.”
The next time you visit dell.com and try to log in to your account, the system will automatically prompt all Dell users to reset their passwords. Online services such as Premier, Global Portal, and support.dell.com (Esupport) are also affected.
Finally, the company conducted an investigation with the help of a third-party digital forensics company and contacted law enforcement agencies to learn more about cybersecurity incidents.