Apple confirms that the 2019 13-inch MacBook Pro will shut down unexpectedly

According to Apple’s official support announcement, the company has confirmed that the 2019 13-inch MacBook Pro version will have an unexpected shutdown problem, but the specific reason is still unclear. However, Apple has provided support documents to allow users to troubleshoot the problem. If the problem cannot be resolved after the investigation, you need to contact Apple after-sales support. Because Apple did not disclose what caused the problem, it is not known whether Apple is preparing to replace some components or upgrade it through software.

Here’s how to troubleshoot the issue:

Allow the MacBook Pro battery to drop below 90%, then connect the charger to charge and exit all open applications and services. Then let the device sleep and charge for more than 8 hours, and then power on the MacBook Pro for more than 8 hours, while ensuring that the latest version of macOS is running. After completing the above operations, you should be able to solve the problem of unexpected shutdown, but if you still cannot solve the problem, you need to contact Apple after-sales support.

Apple community administrators said in response to user posts that an after-sales engineer must be booked in advance to inform the battery failure, so it may be necessary to replace the battery to solve it. If necessary, click here to contact Apple’s official support engineer for processing.

Via: MacRumors