Apple confirms that some AirPods Pro have sound problems and provide free replacements

According to Apple’s official support announcement, the company has confirmed that a small number of AirPods Pro headsets may experience sound problems and affect users.

These malfunctioning earphones may have popping or static noise, and the sound suddenly increases by itself in a noisy environment or during sports and calls.

At the same time, AirPods Pro’s active noise reduction function may not work properly. For example, the lack of bass effect or increased background sound may affect users.

Normally, if there is a problem with the device, Apple will solve the problem through firmware updates, but if the problem cannot be solved through the software level, it can only be replaced and repaired.

iOS 14 headphones

Image: 9to5mac

The AirPods Pro that failed this time also cannot be directly resolved, so Apple has decided to detect and replace these faulty headphones for free. As another choosing, here is the best hundred dollar noise cancelling headphones

If you feel that your headset seems to have these abnormal sound problems, you can go to an Apple retail store or an Apple authorized repair point for testing to verify whether the problem exists.

Before providing service, the technician will first check whether the headset is within the scope of the replacement plan. If the problem is confirmed, one or both of the malfunctioning headsets will be replaced.

Finally, Apple stated that this plan will not extend the standard warranty coverage of AirPods Pro, and consumer rights and interests will not be affected by the plan.

The warranty period of these AirPods Pro headsets is still two years, that is, the standard warranty provided by Apple can be enjoyed within two years from the date of the first retail sale of the device.

AirPods Pro was launched at the end of October 2019, the current release time is one year, so all affected users can go to Apple to replace the headset for free.

After the replacement, the warranty period of these devices will not be extended, so if an unsolvable failure occurs again after a year, users may need to pay for repairs.