Thu. Dec 12th, 2019

Microsoft confirms Thunderbolt Dock may not work on Windows 10 platform

1 min read

The official support information released by Microsoft shows that it has been confirmed that all versions of Windows 10 may have problems with devices using Thunderbolt Dock. This problem mainly affects the devices connected with the Thunderbolt Dock. After the devices are connected normally, the system may not be able to detect the Thunderbolt Dock devices. There is also a case where even when the system detects and connects to the Thunderbolt Dock device normally, these devices still fail to work when trying to run.

“Belkin Thunderbolt Dock” by qtschlepper is licensed under CC BY-ND 2.0 

Microsoft said that the problem mainly affects devices connected via Thunderbolt Dock stations, including mice, keyboards, hardware encryption keys, or other hardware devices. In terms of version, on a computer that is running Windows 10, version 1909, 1903, 1809, 1803, or 1709, devices connected through a Thunderbolt Dock stop working after the computer resumes from the S5 power state. Microsoft did not give a direct reason for this problem, but Microsoft said that this problem only occurs on devices that have enabled Fast Startup. If you are encountered this issue, you can only be restarted your system temporarily to solve this problem.