EVGA found out why Amazon’s New World game burned the graphics card

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During the packaging and testing phase of Amazon’s multiplayer online RPG game “New World” last month, many users reported that when running with Nvidia GeForce RTX 3090, abnormally high temperature and very high instantaneous power consumption would occur. The graphics card may hang in a short time, and EVGA products have become the hardest hit area of ​​this incident. This matter attracted the attention of Nvidia and EVGA, investigating the specific reasons. Amazon’s “New World” development team also launched a new patch, made relevant restrictions, and the official launch time has been postponed to September 28.

EVGA advanced RMA services

Fortunately, the damaged graphics cards are all covered by EVGA’s warranty. Soon users received new cards replaced by EVGA. Outstanding after-sales service is also one of the reasons why EVGA has gained a good reputation in the high-end graphics card market. Since the damage ratio of EVGA graphics cards is much higher than that of other brands, it has aroused many people’s discussions. An investigation has pointed out that the problem may lie in the fan control chip of the EVGA GeForce RTX 3090 graphics card and various additional temperature sensors.

According to PC World reports, EVGA investigated the 24 damaged GeForce RTX 3090 graphics cards returned by the customer. After several weeks, the cause was finally found. According to X-ray analysis, there is “poor workmanship” near the MOSFET circuits of these graphics cards. EVGA said that the affected graphics cards are all early products produced in 2020, and the number is not large, much less than 1% of the number of GeForce RTX 3090 graphics cards sold by EVGA.

Previously, EVGA also provided a new graphics card BIOS to fix the fan speed sensor problem of EVGA GeForce RTX 3090 FTW3. EVGA’s product manager once said that there may be a problem with the I2C communication bus, which caused an abnormal reading of the fan speed. Subsequent investigation found that the problem of the fan speed sensor was a false alarm caused by noise, but the use of the graphics card did not affect it. EVGA’s own Precision software uses patches to filter out false alarms from the fan speed sensor.

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