Asus recalls 10,000 ROG Maximus Z690 HERO motherboards in the US due to fire and burn hazards

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ROG Maximus Z690 HERO is one of ASUS’s current top motherboards and is a flagship product. Users soon reported that the ROG Maximus Z690 HERO motherboard would have abnormal noises and eventually be damaged, or even catch fire. At first, it was speculated that it was related to the BIOS or memory.

After a preliminary investigation, ASUS ROG officially issued an announcement stating that it was initially judged that there was a problem with one of the production lines, and the ROG Maximus Z690 HERO motherboard involved only appeared in North America. In January of this year, some users said that the reason is likely to be a problem with the welding of a capacitor on the motherboard, which was installed backward. ASUS then promised to work with government agencies on a replacement program.

After a seven-month wait, the U.S. Consumer Product Safety Commission (CPSC) and ASUS have officially announced the recall of the ROG Maximus Z690 HERO motherboard. According to the announcement of the US Consumer Product Safety Commission, there are about 10,000 motherboards involved, and the serial numbers start with MA, MB, and MC. Users can find the serial number label on the 24Pin power supply interface of the motherboard or on the packaging box.

The U.S. Consumer Product Safety Commission said that there are currently 10 reports of overheating and melting of the motherboard, but fortunately, there are no casualties. As for whether it caused property damage, it was not mentioned in the content. Presumably, for ROG Maximus Z690 HERO motherboards sold since January 2022, the problem should have been solved.

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