ASUS admits the ROG Z690 HERO motherboard reversed memory capacitor issue and is recalling products worldwide
The ROG Z690 HERO, a high-end motherboard of ASUS, was malfunctioning, and some users caught fire and exploded when they were powered on.
After analysis by the evaluation, it was found that the problem was the reverse connection of the capacitor when ASUS assembled the components, which caused the capacitor to be broken down after the power was turned on and the motherboard circuit was burnt due to fire.
ROG Z690 HERO supports DDR5 memory, which is a mid-to-high-end product. It is really surprising that such a low-level assembly error occurs.
ASUS has officially admitted this problem. After a preliminary investigation, there was a capacitor reverse connection error in one of the motherboard’s production lines.
ASUS Announcement Regarding Maximus Z690 Hero Issue
“To our valued ASUS Customers, ASUS is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. We have recently received incident reports regarding the ROG Maximus Z690 Hero motherboard. In our ongoing investigation, we have preliminarily identified a potential reversed memory capacitor issue in the production process from one of the production lines that may cause debug error code 53, no post, or motherboard components damage. The issue potentially affects units manufactured in 2021 with the part number 90MB18E0-MVAAY0 and serial number starting with MA, MB, or MC.
You can identify your part number by referring to the product packaging:
As of December 28, 2021, there have been a few incidents reported in North America. Going forward, we are continuing our thorough inspection with our suppliers and customers to identify all possible affected ROG Maximus Z690 Hero motherboards in the market and will be working with relevant government agencies on a replacement program. Thank you so much to everyone for your patience and support while we are working through the replacement program.
If you have any questions or concerns please feel free to contact ASUS customer service. Best regards, The ASUS Team.”
As of December 28, 2021, there have been a few incidents reported in North America. Going forward, we are continuing our thorough inspection with our suppliers and customers to identify all possible affected ROG Maximus Z690 Hero motherboards in the market and will be working with relevant government agencies on a replacement program. Thank you so much to everyone for your patience and support while we are working through the replacement program.The serial number and part number can be seen on the product packaging materials. By comparing the serial number and the part number, you can quickly determine whether your motherboard is assembled incorrectly.
If you confirm that your motherboard has an assembly error, please don’t try to power on again to avoid the capacitor breakdown, fire, explosion, and motherboard circuit burn.
Via: videocardz
