September 23, 2020

Apple apply the outdated equipment repair program

2 min read
By convention, Apple will put a product with an early release date on the list of the obsolete devices every year. If the equipment in the list is damaged, it will no longer be repaired.

However, Apple seems to be launching an old equipment repair pilot program to provide extended support for older equipment that still has the opportunity to be reworked.

The leaked news indicates that the maintenance pilot program originally included the iPhone 5 and some products, and it is expected that Apple will expand to support more products in the future.

The premise is that the repaired parts are still in production or stock:

For the old equipment that needs to be fixed, it may be a software cause or a hardware cause. If it is a hardware cause, it is necessary to replace the hardware for repair.

The premise of the repair is that the hardware that needs to be replaced by this old equipment is still in production or stock, and there is no way to provide repair if there is no replacement hardware.

The leaked news said that users need to contact the local Apple retail store in advance to determine the cause of the failure, and the after-sales engineer can contact the user if it can be repaired.

Devices that are usually released in 5-7 years have a chance to be repaired. Of course, these devices have already exceeded the warranty period, so repairs are subject to an additional fee.


Equipment released in 2012 may also be repairable:

Although only the iPhone 5 released in 2012 is confirmed to provide extended support, more product follow-up in 2012 will be supported. These include the 15-inch MacBook Pro released in mid-2012 and the MacBook Pro 13-inch retina screen published in late 2012. The products released before 2012 are not likely to be repaired. The only news mentioned in the leaked story is the iPhone 4S before 2012.

What does Apple want to do:

Earlier, Apple tightened its maintenance policy to restrict users from repairing faulty hardware products at Apple’s retail stores, genius bars or authorized repairers.

The Italian antitrust agency fined the downswing incident 10 million eurosItaly believes that Apple uses this method to stimulate users to take the initiative to buy new products.

The introduction of old equipment repair plans now seems to be inconsistent with Apple’s style of work, but at least it seems to be good news for users.